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Performance Manager
South Wales

Performance Manager
Competitive Salary – Plus Company Car & Benefits
Based in the Welsh Water region
About Us
RPS Group is a leading multi-disciplinary consultancy, employing over 5,000 staff worldwide.

Our Water business employs around 1000 staff and has been providing services to the water industry since 1993. Working on all of the UK water and sewerage companies and most of the water only companies, our services include water networks management; leakage consultancy; waste water network management; software solutions; utility, land and building surveying; design; water resources and efficiency advice; and flood risk and water environment consultancy.

We are looking to recruit a Performance Manager to lead and ensure our leakage field operations are proactively and efficiently planned, managed and delivered to meet the expectations of our client and our business.

What you’ll do
Reporting to the Pontypool office and working in various areas in Eastern Wales, the Performance Manager will work closely with the Project Manager and Team Leaders to lead the safe and efficient delivery of ALC services to high standards.

As a Performance Manager your main duties and responsibilities will include:
• Acting as a point of contact for our clients Operations Supervisor
• Taking responsibility for Risk Assessment and Health & Safety Management
• The analysis and driving of Health & Safety performance
• Leading a team of predominantly field based staff on a day to day basis in order to deliver outstanding client care, customer service, technical excellence and project outcomes
• Ensuring compliance of all teams to approved technical procedures and management of the Company’s Integrated Management System
• Produce clear and up to date status reports for the Senior Management Team, identifying progress and key issues
• Development of the team’s skills in order to provide the range of services required
• Analysis and continuous improvement of leakage team’s performance – highlighting performance trends to Team Leaders
• Tracking and driving the performance of Team Leaders
• Formalisation and submission of incident reports
• Ensuring that paperwork is completed in a timely and accurate manner.

What are we looking for?
We are looking for individuals who worked in a similar role in the past, although we also invite you to apply if you possess the following attributes:
• A strong commitment to Health and Safety
• A successful track record of leading a team, with a strong management style and the ability to motivate, influence, negotiate and performance manage
• A strong Customer Service ethos and track record
• Experience of meeting client and company targets
• Excellent IT skills and working knowledge of Microsoft Office applications
• Ability to work to deadlines and achieve targets
• Clear and fluent communication skills, both written and oral
• A working knowledge of working within Utilities and Water Distribution is advantageous.
Ready to Join Us?
We offer a competitive salary, Contract Performance Incentive Scheme and great range of employee benefits which include: a contributory pension scheme, 24 days annual leave plus bank holidays, share incentive plan plus tax efficient benefits.

RPS is an equal opportunity employer.

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